I’ve blogged before how I find most businesses on the Internet have horrible customer service or none. I had one person when I asked that I haven’t gotten a response in two weeks via email and they have no published phone number when I met him he just said “I’m busy”. Have your heard of an assistant? Do you think I’m going to buy anything you come out with again? Or go to one of your seminars? Are you kidding me?
Seth the marketing guru. I love his books had this to say about responding to a critical letter. So true.
The only productive response to a critical letter or piece of a feedback from a customer is, You’re right…â€
You’re right, I can see that you are annoyed.
You’re right, that is frustrating.
You’re right, with the expectations you had, it’s totally understandable to feel the way you do.
You’re right, and we’re really sorry that you feel that way.
Every one of these statements is true, each one is something you are willing to put into writing. It validates the writer, thanks them for sharing the frustration and gives you a foundation for an actual dialogue.
Thank you for reading my blog. I spend hours writing almost daily so I can help small business owners worldwide brainstorm!
The next thing you should do is click here to register for my email newsletter. The first issue comes with my favorite articles I’ve written. Around once a month, I share more of the best of my stuff.
Also, below you’ll find some of my favorite resources to help launch your dream business. If you’re not sure where to start, or if you’re stuck, then seize these tremendous resources!
If you enjoy my content, then please consider claiming these fantastic marketing tools. When you click on any of the following affiliate links, I may earn a commission. You also get cool goodies, so we both win:
#1 How To Create New Business Ideas Based On What You Love – my book on creating your next project
#2 Transformational Writing Class – 7 plus hours course of how to write your transformational book